
Pizza Hut, which recently crossed the $1 billion benchmark in online sales, is launching a Facebook application that allows fans to place orders without leaving their profiles. While shifting consumer behavior may be behind the move toward mobile ordering, it’s also lucrative. According to Mr. Kraut, VP-marketing communications at Pizza Hut, online buyers spend more. “It’s a little more upscale demographic, and a lot of people use credit,” he said. Pizza Hut’s not alone: A number of the nation’s biggest fast-food chains are beginning to embrace text and iPhone ordering capabilities, at least as tests. Already for the three months ending in August, food marketers sent almost 1.4 million text-message ads, up 37% from the same period last year, according to ComScore’s M:Metrics data. Consumers seem to want the offers: of all the ad categories using SMS marketing, restaurants had the highest response rates, with 15.5% of consumers responding to the ads. Package-food companies aren’t sitting on the sidelines either. Kraft chief marketer Mary Beth West said the company has created an iPhone application for consumers to download recipes and shopping lists in the grocery store. ”Even in the current economy, people don’t have any more time than they had before,” Ms. West said. “They’re trying to get dinner on the table, and this is going to help them do that.” (more…)